How to clear the Microsoft Teams client cache (Windows/macOS)

When you’re experiencing issues with the Microsoft Teams client, it can help to clear the local cache. Before you do so, please sign into the Teams web application at https://teams.microsoft.com to make sure the issue you’re having does not happen there. If the issue is also present on the web version of Teams, generally this indicates something else is not working as expected and the instructions provided in this article might not help. The instructions below will not remove the Teams application, and the cache will be recreated/refreshed when you restart Microsoft Teams.

Teams on Windows

On Windows, you can clear the client cache using the following instructions:

  1. Quit Microsoft Teams
  2. Open File Explorer and navigate to the %appdata%\Microsoft\Teams folder
  3. Delete the contents of this folder
  4. Restart Microsoft Teams

Teams on macOS

When you’re using Teams on a device running macOS, please follow the instructions below:

  • Quit Microsoft Teams
  • Open Finder and navigate (⇧⌘G) to the ~/Library/Application Support/Microsoft/Teams folder
  • Delete the contents of this folder
  • Restart Microsoft Teams

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